Site Reliability Engineering (SRE) Practitioner
 
Course Description
 
DURATION - 24 Hours
 
Introduces a range of practices for advancing service reliability engineering through a mixture of automation, organizational ways of working and business alignment. Tailored for those focused on large-scale service scalability and reliability.

OVERVIEW
The SRE (Site Reliability Engineering) Practitioner course introduces ways to scale services economically and reliably in an organization. It explores strategies to improve agility, cross-functional collaboration, and transparency of health of services towards building resiliency by design, automation and closed loop remediations.
 
The course aims to equip participants with the practices, methods, and tools to engage people across the organization involved in reliability using real-life scenarios and case stories. Upon completion of the course, participants will have tangible takeaways to leverage when back in the office such as implementing SRE models that fit their organizational context, building advanced observability in distributed systems, building resiliency by design and effective incident responses using SRE practices.
 
The course is developed by leveraging key SRE sources, engaging with thought-leaders in the SRE space and working with organizations embracing SRE to extract real-life best practices and has been designed to teach the key principles & practices necessary for starting SRE adoption.
 
This course positions learners to successfully complete the SRE Practitioner certification exam.
 
COURSE OBJECTIVES
At the end of the course, the following learning objectives are expected to be achieved:
Practical view of how to successfully implement a flourishing SRE culture in your organization.
The underlying principles of SRE and an understanding of what it is not in terms of anti-patterns, and how you become aware of them to avoid them.
The organizational impact of introducing SRE.
Acing the art of SLIs and SLOs in a distributed ecosystem and extending the usage of Error Budgets beyond the normal to innovate and avoid risks.
Building security and resilience by design in a distributed, zero-trust environment.
How do you implement full stack observability, distributed tracing and bring about an Observability-driven development culture?
Curating data using AI to move from reactive to proactive and predictive incident management. Also, how you use DataOps to build clean data lineage.
Why is Platform Engineering so important in building consistency and predictability of SRE culture?
Implementing practical Chaos Engineering.
Major incident response responsibilities for a SRE based on incident command framework, and examples of anatomy of unmanaged incidents.
Perspective of why SRE can be considered as the purest implementation of DevOps.
SRE Execution model
Understanding the SRE role and understanding why reliability is everyone’s problem.
SRE success story learnings

AUDIENCE
The target audience for the SRE Practitioner course are professionals including:
Anyone focused on large-scale service scalability and reliability
Anyone interested in modern IT leadership and organizational change approaches
Business Managers
Business Stakeholders
Change Agents
Consultants
DevOps Practitioners
IT Directors
IT Managers
IT Team Leaders
Product Owners
Scrum Masters
Software Engineers
Site Reliability Engineers
System Integrators
Tool Providers
 
LEARNER MATERIALS
Twenty-four (24) hours of instructor-led training and exercise facilitation
Learner Manual (excellent post-class reference)
Participation in unique exercises designed to apply concepts
Sample documents, templates, tools and techniques
Access to additional value-added resources and communities
 
PREREQUISITES
It is highly recommended that learners attend the SRE Foundation course with an accredited DevOps Institute Education Partner and earn the SRE Foundation certification prior to attending the SRE Practitioner course and exam. An understanding and knowledge of common SRE terminology, concepts, principles and related work experience are recommended.
 
CERTIFICATION EXAM
Successfully passing (65%) the 90-minute examination, consisting of 40 multiple-choice questions, leads to the SRE Practitioner certificate. The certification is governed and maintained by DevOps Institute.
 
COURSE OUTLINE
Course Introduction
Module 1: SRE Anti-patterns
Rebranding Ops or DevOps or Dev as SRE
Users notice an issue before you do
Measuring until my Edge
False positives are worse than no alerts
Configuration management trap for snowflakes
The Dogpile: Mob incident response
Point fixing
Production Readiness Gatekeeper
Fail-Safe really?
 
Module 2: SLO is a Proxy for Customer Happiness
Define SLIs that meaningfully measure the reliability of a service from a user’s perspective
Defining System boundaries in a distributed ecosystem for defining correct SLIs
Use error budgets to help your team have better discussions and make better data-driven decisions
Overall, Reliability is only as good as the weakest link on your service graph
Error thresholds when 3rd party services are used
 
Module 3: Building Secure and Reliable Systems
SRE and their role in Building Secure and Reliable systems
Design for Changing Architecture
Fault tolerant Design
Design for Security
Design for Resiliency
Design for Scalability
Design for Performance
Design for Reliability
Ensuring Data Security and Privacy
 
Module 4: Full-Stack Observability
Modern Apps are Complex & Unpredictable
Slow is the new down
Pillars of Observability
Implementing Synthetic and End user monitoring
Observability driven development
Distributed Tracing
What happens to Monitoring?
Instrumenting using Libraries an Agents
 
Module 5: Platform Engineering and AIOPs
Taking a Platform Centric View solves Organizational scalability challenges such as fragmentation, inconsistency and unpredictability.
How do you use AIOps to improve Resiliency
How can DataOps help you in the journey
A simple recipe to implement AIOps
Indicative measurement of AIOps
 
Module 6: SRE & Incident Response Management
SRE Key Responsibilities towards incident response
DevOps & SRE and ITIL
OODA and SRE Incident Response
Closed Loop Remediation and the Advantages
 
Module 7: Chaos Engineering
 
Module 8: SRE is the Purest form of DevOps
 
Post-class assignments/exercises
Non-abstract Large Scale Design (after Day 1)
Engineering Instrumentation- Instrumenting Gremlin (after Day 2)