Site Reliability Engineering (SRE) Foundation
 
Course Description
 
DURATION - 16 Hours
 
Introduces a range of practices for improving service reliability through a mixture of automation, working methods and organizational re-alignment.
Tailored for those focused on large-scale service availability.

OVERVIEW
The SRE (Site Reliability Engineering) Foundation℠ course is an introduction to the principles & practices that enable an organization to reliably and economically scale critical services. Introducing a site-reliability dimension requires organizational re- lignment, a new focus on engineering & automation, and the adoption of a range of new working paradigms.
 
The course highlights the evolution of SRE and its future direction, and equips participants with the practices, methods, and tools to engage people across the organization involved in reliability and stability evidenced through the use of real-life scenarios and case stories. Upon completion of the course, participants will have tangible takeaways to leverage when back in the office such as understanding, setting and tracking Service Level Objectives (SLO’s).
 
The course was developed by leveraging key SRE sources, engaging with thought-leaders in the SRE space and working with organizations embracing SRE to extract real-life best practices and has been designed to teach the key principles & practices necessary for starting SRE adoption.
 
This course positions learners to successfully complete the SRE Foundation certification exam.
 
COURSE OBJECTIVES
The learning objectives for the SRE Foundation course include a practical understanding of:
The history of SRE and its emergence at Google
The inter-relationship of SRE with DevOps and other popular frameworks
The underlying principles behind SRE
Service Level Objectives (SLO’s) and their user focus
Service Level Indicators (SLI’s) and the modern monitoring landscape
Error budgets and the associated error budget policies
Toil and its effect on an organization’s productivity
Some practical steps that can help to eliminate toil
Observability as something to indicate the health of a service
SRE tools, automation techniques and the importance of security
Anti-fragility, our approach to failure and failure testing
The organizational impact that introducing SRE brings
 
AUDIENCE
The target audience for the SRE Foundation course are professionals including:
Anyone starting or leading a move towards increased reliability
Anyone interested in modern IT leadership and organizational change approaches
Business Managers
Business Stakeholders
Change Agents
Consultants
DevOps Practitioners
IT Directors
IT Managers
IT Team Leaders
Product Owners
Scrum Masters
Software Engineers
Site Reliability Engineers
System Integrators
Tool Providers
 
LEARNER MATERIALS
Sixteen (16) hours of instructor-led training and exercise facilitation
Learner Manual (excellent post-class reference)
Participation in unique exercises designed to apply concepts
Sample documents, templates, tools and techniques
Access to additional value-added resources and communities
 
PREREQUISITES
An understanding and knowledge of common DevOps terminology and concepts and related work experience are recommended.
 
CERTIFICATION EXAM
Successfully passing (65%) the 60-minute examination, consisting of 40 multiple-choice questions, leads to the SRE (Site Reliability Engineering) Foundation certificate. The certification is governed and maintained by the DevOps Institute.
 
COURSE OUTLINE
Course Introduction
Course Goals
Course Agenda
Module 1: SRE Principles & Practices
What is Site Reliability Engineering?
SRE & DevOps: What is the Difference?
SRE Principles & Practices
 
Module 2: Service Level Objectives & Error Budgets
Service Level Objectives (SLO’s)
Error Budgets
Error Budget Policies
 
Module 3: Reducing Toil
What is Toil?
Why is Toil Bad?
Doing Something About Toil
 
Module 4: Monitoring & Service Level Indicators
Service Level Indicators (SLI’s)
Monitoring
Observability
 
Module 5: SRE Tools & Automation
Automation Defined
Automation Focus
Hierarchy of Automation Types
Secure Automation
Automation Tools
 
Module 6: Anti-Fragility & Learning from Failure
Why Learn from Failure
Benefits of Anti-Fragility
Shifting the Organizational Balance
 
Module 7: Organizational Impact of SRE
Why Organizations Embrace SRE
Patterns for SRE Adoption
On-Call Necessities
Blameless Post-Mortems
SRE & Scale
 
Module 8: SRE, Other Frameworks, The Future
SRE & Other Frameworks
The Future
Additional Sources of Information
 
Exam Preparations
Exam Requirements, Question Weighting, and Terminology List
Sample Exam Review