ITIL® 4 Specialist: High-Velocity IT (HVIT) Official Training eLearning Course.
This is the Official PeopleCert® eLearning course, crafted and delivered by the creators of ITIL® - the course and exam all in one bundle!
eLearning
Discover our ITIL®4 Specialist: High-Velocity IT (HVIT) course
- Interactive
- Self-paced
- Device-friendly
- 8-10 hours of content
- Mobile-optimised
What's Included?
- 12-months 'on-demand' 24x7 access, providing a true Self-paced Experience.
- PeopleCert Official eBook, a valuable resource for exam preparation, and a go to Reference Guide.
- PeopleCert Official Learning Resource Kit including Learner Workbook and Quick Reference Guide.
- Interactive eLearning.
- Auto-marked sample papers.
- PeopleCert Exam voucher (inclusive of proctor valid for 12 months), schedule your exam at a time and location of your choosing.
- Quizzes, including Knowledge Checks.
Optional (included for free with PeopleCert Plus Membership):
- Official online mock exam replicating and experiencing the Actual Test Environment.
- Exam retake (known as Take2), offering a Second Chance at the exam if you don't get a satisfactory result on your first try.
What will you learn?
- Digital Transformation Strategies - Different strategies and approaches for transforming traditional IT operations into a more digitally-focused and agile environment.
- Agile and DevOps Principles - Understand how Agile and DevOps practices can be applied to IT service management to accelerate service delivery, improve collaboration, and enhance efficiency.
- Lean and Continuous Improvement - How lean principles can be applied to eliminate waste and streamline processes within IT operations. Explore the concept of continuous improvement to drive ongoing enhancements.
- Automation - Gain insights into the role of automation as well as AI and ML in modern IT operations, including how to leverage these technologies for efficiency and innovation.
- Digital Product Management - Understand the concepts of digital product management and how to design, develop, and manage digital products and services that meet customer needs and deliver value.
- Service Resilience - Understand how to ensure the resilience and security of digital services in a high-velocity environment, including strategies for addressing security threats and vulnerabilities.
- Service Performance Metrics - Explore the measurement and reporting of key performance indicators (KPIs) and metrics to assess the performance and effectiveness of digital services.
- Customer-Centric Approaches - Learn about the importance of having a customer-centric mindset and focus on delivering services that are aligned with customer expectations to create a positive experience.
- Culture - Recognise the significance of culture when transitioning to high-velocity IT including strategies for fostering a culture of innovation, collaboration, and agility.
Exam Information
Prerequisites: ITIL 4 Foundation or ITIL 4 Managing Professional Transition Certificate, Training through an Accredited Training Organisation.
Open/closed book: Closed Book
Duration: 90 minutes
Questions: 40 Multiple Choice Questions
Pass Mark: 28/40 (70%)
Available Languages: English
ITIL® 4 Specialist: High-Velocity IT (HVIT) Official Training eLearning Course
Notification of access will emailed directly by PeopleCert® providing full details how to access the course. A device with internet connection, video and audio capability will be required.