ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Official Training eLearning Course.
This is the Official PeopleCert® eLearning course, crafted and delivered by the creators of ITIL® - the course and exam all in one bundle!
eLearning
Discover our ITIL®4 Specialist: Drive Stakeholder Value (DSV) course
- Interactive
- Self-paced
- Device-friendly
- 8-10 hours of content
- Mobile-optimised
What's Included?
- 12-months 'on-demand' 24x7 access, providing a true Self-paced Experience.
- PeopleCert Official eBook, a valuable resource for exam preparation, and a go to Reference Guide.
- PeopleCert Official Learning Resource Kit including Learner Workbook and Quick Reference Guide.
- Interactive eLearning.
- Auto-marked sample papers.
- PeopleCert Exam voucher (inclusive of proctor valid for 12 months), schedule your exam at a time and location of your choosing.
- Quizzes, including Knowledge Checks.
Optional (included for free with PeopleCert Plus Membership):
- Official online mock exam replicating and experiencing the Actual Test Environment.
- Exam retake (known as Take2), offering a Second Chance at the exam if you don't get a satisfactory result on your first try.
What will you learn?
- Understanding Stakeholder Needs And Expectations - Identify, assess and prioritise the needs and expectations of various stakeholders, including customers, employees, partners and regulators.
- Customer Experience Management - Gain a deeper understanding of the principles of creating and maintaining a positive customer experience.
- Service Relationships - Learn how to effectively manage relationships with a variety of stakeholders, including customers, users, suppliers and partners.
- Value Co-creation - Explore the concept of value co-creation, where value is not just delivered to customers but created collaboratively with them.
- Service Level Management - Learn how to establish, monitor and report on service levels to ensure that they meet stakeholder requirements and agreements.
- Service Metrics And KPIs - Understand how to define and use KPIs and metrics to measure, report and improve service performance, customer satisfaction, and value.
- Customer Journey Mapping - Explore techniques for mapping the customer journey to identify touchpoints, pain points and opportunities for improving the customer experience.
- Service Improvement - Develop the skills to continually improve services based on stakeholder feedback. Implement a culture of continuous improvement to enhance value over time.
- Communication And Collaboration - Foster positive stakeholder relationships through effective communication and collaboration.
Exam Information
Prerequisites: ITIL 4 Foundation or ITIL 4 Managing Professional Transition Certificate, Training through an Accredited Training Organisation.
Open/closed book: Closed Book
Duration: 90 minutes
Questions: 40 Multiple Choice Questions
Pass Mark: 28/40 (70%)
Available Languages: English
ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Official Training eLearning
Notification of access will emailed directly by PeopleCert® providing full details how to access the course. A device with internet connection, video and audio capability will be required.