PeopleCert ITIL® 4 Specialist: Direct, Plan and Improve Certification Course Including Official Exam
Introduction
The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) qualification is intended to provide the candidate with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. Furthermore, provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.
The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of ITIL 4 to establish a learning and improving IT organization, as described in the syllabus, to be awarded the ITIL® 4 Strategist: Direct, Plan and Improve (DPI) qualification. . The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) qualification is one of the pre-requisites for the designation of ITIL® 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It is also a pre-requisite for the designation of ITIL® 4 Strategic Leader, which assesses the candidate’s ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.
Course Overview
The ITIL 4 Specialist: Direct, Plan and Improve module equips you with practical skills to create a ‘learning and improving’ IT organization. You’ll develop a strong and effective strategic direction, aligning IT with business goals.
Course Schedule
Duration: 2 days (training)
Exam: ITIL 4 Specialist: Direct, Plan and Improve certificate
Topics Covered: Service design, development, delivery, and support.
Target Audience
- IT professionals
- Digital teams
- Project managers
- Business analysts
- Professionals seeking to align team objectives with organizational strategy
Course Objectives
Service Design and Development: Learn to design and develop services that meet customer needs and fulfill business objectives.
Service Delivery: Understand processes for delivering high-quality IT services, including service transition and operation.
Service Support: Gain expertise in support functions and practices.
Service Performance Metrics: Identify and measure KPIs for assessing service effectiveness.
Service Automation and Technology: Explore automation’s role in service creation and delivery.
Culture and Collaboration: Foster a service-oriented culture and promote collaboration.
Continuous Improvement: Leverage data for ongoing enhancements.
Customer and User Experience: Align services with expectations.
ITIL 4 Principles: Apply guiding principles for efficiency.
Course Prerequisites
The candidate must have passed the ITIL® 4 Foundation examination.
Test Certification
Upon passing the ITIL 4 Specialist: Direct, Plan and Improve exam, you’ll receive the official certification.
Exam Overview
Material allowed: None. This is a ‘closed book’ exam. The ITIL 4: Direct, Plan and Improve Official Book and the relevant ITIL Practices Guides should be used for study but is NOT permitted to be used in the exam.
Exam duration: 90 minutes. Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 113 minutes in total.
Number of marks: 40 marks. There are 40 questions, each worth 1 mark. There is no negative marking.
Pass mark: 28 marks. You need to answer 28 questions correctly (70%) to pass the exam.
Level of thinking: Bloom’s levels 2 & 3. “Bloom’s level” describes the type of thinking needed to answer the question. For Bloom’s 2 questions, you need to show understanding of the concepts, methods and principles of the ITIL 4 Direct, Plan and Improve Practices module. For Bloom’s 3 questions, you need to demonstrate application of these concepts, methods and principles of the ITIL 4 Direct, Plan and Improve Practices module.
Question types: Standard, Missing word, Negative, & List. The questions are all ‘multiple choice’.
For the ‘standard’ questions, you have a question and four answer options.
‘Negative’ questions are ‘standard’ questions in which the stem is negatively worded.
For the ‘missing word’ questions, there is a sentence with a word missing and you have to select the missing word from four options.
For the ‘list’ questions, there is a list of four statements and you have to select two correct statements from the list.
Package Includes:
- PeopleCert Official Training Materials (OTM)
- ITIL 4: Direct, Plan and Improve eBook
- Sample exam papers and rationales
- Official PeopleCert ITIL 4: Direct, Plan and Improve Exam Voucher (valid for 12 months)