ITIL® 4 Specialist: Create, Deliver and Support (CDS) Official Training eLearning Course.
This is the Official PeopleCert® eLearning course, crafted and delivered by the creators of ITIL® - the course and exam all in one bundle!
eLearning
Discover our ITIL®4 Specialist: Create, Deliver and Support (CDS) course
- Interactive
- Self-paced
- Device-friendly
- 8-10 hours of content
- Mobile-optimised
What's Included?
- 12-months 'on-demand' 24x7 access, providing a true Self-paced Experience.
- PeopleCert Official eBook, a valuable resource for exam preparation, and a go to Reference Guide.
- PeopleCert Official Learning Resource Kit including Learner Workbook and Quick Reference Guide.
- Interactive eLearning.
- Auto-marked sample papers.
- PeopleCert Exam voucher (inclusive of proctor valid for 12 months), schedule your exam at a time and location of your choosing.
- Quizzes, including Knowledge Checks.
Optional (included for free with PeopleCert Plus Membership):
- Official online mock exam replicating and experiencing the Actual Test Environment.
- Exam retake (known as Take2), offering a Second Chance at the exam if you don't get a satisfactory result on your first try.
What will you learn?
- Service Design and Development - Learn how to design and develop services that meet customer needs and fulfill business objectives. Acquire the skills needed to define requirements, design components and ensure service quality.
- Service Delivery - Understand the processes and activities involved in delivering high-quality IT services, including service transition and operation.
- Service Support - Gain expertise in the support functions and practices required to maintain and manage IT services effectively.
- Service Performance Metrics - Identify and measure Key Performance Indicators and other metrics to assess the performance and effectiveness of IT services.
- Service Automation and Technology - Discover the role of automation and technology in service creation, delivery and support.
- Culture and Collaboration - Learn how to foster a service-oriented culture within your organisation and promote collaboration between teams and departments to deliver successful projects.
- Continuous Improvement - Continuous improvement is the ITIL framework's main area of focus. Discover how to leverage data and feedback to improve services, processes and practices.
- Customer and User Experience - Align services with customer expectations to deliver exceptional customer experiences and address needs promptly and efficiently.
- ITIL 4 Principles - Apply ITIL 4's guiding principles ("Focus on Value", "Start Where You Are", and "Optimise and Automate") to boost efficiency.
Exam Information
Prerequisites: ITIL 4 Foundation or ITIL 4 Managing Professional Transition Certificate, Training through an Accredited Training Organisation.
Open/closed book: Closed Book
Duration: 90 minutes
Questions: 40 Multiple Choice Questions
Pass Mark: 28/40 (70%)
Available Languages: English
ITIL®4 Specialist: Create, Deliver and Support (CDS) Official Training eLearning
Notification of access will emailed directly by PeopleCert® providing full details how to access the course. A device with internet connection, video and audio capability will be required.