ITIL® 4 Practitioner: Supplier Management Official Training eLearning Course.
This is the Official PeopleCert® eLearning course, crafted and delivered by the creators of ITIL® - the course and exam all in one bundle!
eLearning
Discover our ITIL 4 Practitioner: Supplier Management course
- Interactive
- Self-paced
- Device-friendly
- 2-3 hours of content
- Mobile-optimised
What's Included?
- 12-months 'on-demand' 24x7 access, providing a true Self-paced Experience.
- PeopleCert Official eBook, a valuable resource for exam preparation, and a go to Reference Guide.
- PeopleCert Official Learning Resource Kit including Learner Workbook and Quick Reference Guide.
- Interactive eLearning.
- Auto-marked sample papers.
- PeopleCert Exam voucher (inclusive of proctor valid for 12 months), schedule your exam at a time and location of your choosing.
- Quizzes, including Knowledge Checks.
Optional (included for free with PeopleCert Plus Membership):
- Official online mock exam replicating and experiencing the Actual Test Environment.
- Exam retake (known as Take2), offering a Second Chance at the exam if you don't get a satisfactory result on your first try.
What will you learn?
- Key concepts - Understand the purpose and key concepts of the Supplier Management Practice, elucidating its importance in managing supplier relationships and ensuring value delivery from third-party services.
- Practice success factors - Learn about practice success factors (PSF) and key metrics, essential for evaluating the effectiveness and efficiency of Supplier Management in achieving optimal supplier performance and alignment with business goals.
- Practice processes - Explore Supplier Management processes, including key activities, and learn how to integrate them into your organisation's value stream to ensure seamless and effective supplier interactions.
- Roles and competencies - Focus on the key roles of the Supplier Management practice and understand how to position the practice effectively within your organisation. Develop the necessary competencies for managing supplier relationships and performance.
- Information and technology - Explore how Information and Technology can support and enable the Supplier Management practice to deliver improvements, providing tools and systems for efficient supplier tracking, evaluation, and collaboration.
- Partners and suppliers - Focus on the role of partners and suppliers in the Supplier Management practice, understanding how to cultivate and maintain productive partnerships to enhance service delivery and business outcomes.
- The ITIL Capability model - Discover how the capability criteria support the practice's capability development, ensuring alignment with industry best practices and organisational requirements for effective Supplier Management.
- Practice success - Learn strategies for succeeding with the Supplier Management practice and understand how it is supported by the ITIL guiding principles, ensuring the establishment of robust supplier management practices to achieve business goals and deliver value.
Exam Information
Prerequisites: ITIL 4 Foundation or ITIL 4 Managing Professional Transition Certificate
Open/closed book: Closed Book
Duration: 30 minutes
Questions: 20 Multiple Choice Questions
Pass Mark: 13/20 (65%)
Available Languages: English
ITIL® 4 Practitioner: Supplier Management Official Training eLearning Course
Notification of access will emailed directly by PeopleCert® providing full details how to access the course. A device with internet connection, video and audio capability will be required.