ITIL® 4 Practitioner: Service Request Management Official Training eLearning Course.
This is the Official PeopleCert® eLearning course, crafted and delivered by the creators of ITIL® - the course and exam all in one bundle!
eLearning
Discover our ITIL 4 Practitioner: Service Request Management course
- Interactive
- Self-paced
- Device-friendly
- 2-3 hours of content
- Mobile-optimised
What's Included?
- 12-months 'on-demand' 24x7 access, providing a true Self-paced Experience.
- PeopleCert Official eBook, a valuable resource for exam preparation, and a go to Reference Guide.
- PeopleCert Official Learning Resource Kit including Learner Workbook and Quick Reference Guide.
- Interactive eLearning.
- Auto-marked sample papers.
- PeopleCert Exam voucher (inclusive of proctor valid for 12 months), schedule your exam at a time and location of your choosing.
- Quizzes, including Knowledge Checks.
Optional (included for free with PeopleCert Plus Membership):
- Official online mock exam replicating and experiencing the Actual Test Environment.
- Exam retake (known as Take2), offering a Second Chance at the exam if you don't get a satisfactory result on your first try.
What will you learn?
- Key concepts - Understand the purpose and key concepts of Service Request Management, including its role in handling user requests for services, information, and access within the IT infrastructure.
- Practice success factors - Learn about practice success factors (PSF) and key practice metrics, essential for measuring the efficiency and effectiveness of Service Request Management in meeting user needs.
- Practice processes - Explore Service Request Management processes, including key activities, and discover how to integrate them into your organisation's value stream to ensure timely and effective fulfilment of service requests.
- Roles and competencies - Focus on key roles within Service Request Management, and understand how to position the practice effectively within your organisation. Develop the necessary competencies for efficient request handling and fulfilment.
- Information and technology - See how information and technology can support and enable Service Request Management, providing tools and systems for tracking, managing, and fulfilling service requests efficiently.
- Partners and suppliers - Explore the role of partners and suppliers in Service Request Management, and learn how to collaborate effectively to enhance service delivery and fulfilment capabilities.
- The ITIL Capability model - Discover how the ITIL capability model supports the development of Service Request Management capabilities, ensuring alignment with industry best practices and organisational goals.
- Practice success - Learn strategies for succeeding with Service Request Management, and understand how it is supported by the ITIL guiding principles to achieve effective and efficient service request fulfilment.
Exam Information
Prerequisites: ITIL 4 Foundation or ITIL 4 Managing Professional Transition Certificate
Open/closed book: Closed Book
Duration: 30 minutes
Questions: 20 Multiple Choice Questions
Pass Mark: 13/20 (65%)
Available Languages: English
ITIL® 4 Practitioner: Service Request Management Official Training eLearning
Notification of access will emailed directly by PeopleCert® providing full details how to access the course. A device with internet connection, video and audio capability will be required.