ITIL® 4 Practitioner: Service Level Management Official Training eLearning Course.
This is the Official PeopleCert® eLearning course, crafted and delivered by the creators of ITIL® - the course and exam all in one bundle!
eLearning
Discover our ITIL 4 Practitioner: Service Level Management course
- Interactive
- Self-paced
- Device-friendly
- 2-3 hours of content
- Mobile-optimised
What's Included?
- 12-months 'on-demand' 24x7 access, providing a true Self-paced Experience.
- PeopleCert Official eBook, a valuable resource for exam preparation, and a go to Reference Guide.
- PeopleCert Official Learning Resource Kit including Learner Workbook and Quick Reference Guide.
- Interactive eLearning.
- Auto-marked sample papers.
- PeopleCert Exam voucher (inclusive of proctor valid for 12 months), schedule your exam at a time and location of your choosing.
- Quizzes, including Knowledge Checks.
Optional (included for free with PeopleCert Plus Membership):
- Official online mock exam replicating and experiencing the Actual Test Environment.
- Exam retake (known as Take2), offering a Second Chance at the exam if you don't get a satisfactory result on your first try.
What will you learn?
- Key concepts - Understand the purpose and key concepts of the Service Level Management Practice, elucidating its significance in defining, negotiating, and managing service levels to meet customer expectations.
- Practice success factors - Learn about practice success factors (PSF) and key practice metrics, crucial for evaluating the effectiveness and efficiency of Service Level Management in delivering and maintaining agreed-upon service levels.
- Practice processes - Explore Service Level Management processes, including key activities, and learn how to integrate the practice into the organisation's value stream to ensure alignment between service levels and business objectives.
- Roles and competencies - Focus on the key roles of the Service Level Management practice and understand how to position the practice effectively within the organisation. Develop the necessary competencies for defining, monitoring, and improving service levels.
- Information and technology - Explore how Information and Technology can support and enable the Service Level Management practice to deliver improvements, providing tools and systems for monitoring, reporting, and analysing service levels and performance.
- Partners and suppliers - Focus on the role of partners and suppliers in the Service Level Management practice, understanding how to collaborate effectively to ensure the delivery of agreed-upon service levels and meet customer expectations.
- The ITIL Capability model - Discover how the capability criteria support the practice's capability development, ensuring alignment with industry best practices and organisational requirements for effective service level management.
- Practice success - Learn strategies for succeeding with Service Level Management and understand how it is supported by the ITIL guiding principles, ensuring the establishment and maintenance of appropriate service levels to support business goals.
Exam Information
Prerequisites: ITIL 4 Foundation or ITIL 4 Managing Professional Transition Certificate
Open/closed book: Closed Book
Duration: 30 minutes
Questions: 20 Multiple Choice Questions
Pass Mark: 13/20 (65%)
Available Languages: English
ITIL®4 Practitioner: Service Level Management Official Training eLearning Course
Notification of access will emailed directly by PeopleCert® providing full details how to access the course. A device with internet connection, video and audio capability will be required.