ITIL® 4 Practitioner: Service Configuration Management Official Training eLearning Course.
This is the Official PeopleCert® eLearning course, crafted and delivered by the creators of ITIL® - the course and exam all in one bundle!
eLearning
Discover our ITIL 4 Practitioner: Service Configuration Management course
- Interactive
- Self-paced
- Device-friendly
- 2-3 hours of content
- Mobile-optimised
What's Included?
- 12-months 'on-demand' 24x7 access, providing a true Self-paced Experience.
- PeopleCert Official eBook, a valuable resource for exam preparation, and a go to Reference Guide.
- PeopleCert Official Learning Resource Kit including Learner Workbook and Quick Reference Guide.
- Interactive eLearning.
- Auto-marked sample papers.
- PeopleCert Exam voucher (inclusive of proctor valid for 12 months), schedule your exam at a time and location of your choosing.
- Quizzes, including Knowledge Checks.
Optional (included for free with PeopleCert Plus Membership):
- Official online mock exam replicating and experiencing the Actual Test Environment.
- Exam retake (known as Take2), offering a Second Chance at the exam if you don't get a satisfactory result on your first try.
What will you learn?
- Key concepts - Understand the purpose and key concepts of Service Configuration Management, including its role in maintaining accurate and reliable information about configuration items (CIs) within the IT infrastructure.
- Practice success factors - Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and efficiency of Service Configuration Management in managing configuration data.
- Practice processes - Explore Service Configuration Management processes, including key activities, and discover how to integrate them into your organisation's value stream to ensure consistent and controlled changes to configuration items.
- Roles and competencies - Focus on key roles within Service Configuration Management, and understand how to position the practice effectively within your organisation. Develop the necessary competencies for managing configuration items and relationships.
- Information and technology - See how information and technology can support and enable Service Configuration Management, providing tools and systems for maintaining and accessing accurate configuration data for effective decision-making.
- Partners and suppliers - Explore the role of partners and suppliers in Service Configuration Management, and learn how to collaborate effectively to ensure the accuracy and integrity of configuration data across the IT environment.
- The ITIL Capability model - Discover how the ITIL capability model supports the development of Service Configuration Management capabilities, ensuring alignment with industry best practices and organisational requirements.
- Practice success - Learn strategies for succeeding with Service Configuration Management, and understand how it is supported by the ITIL guiding principles to achieve accurate configuration management and support service delivery.
Exam Information
Prerequisites: ITIL 4 Foundation or ITIL 4 Managing Professional Transition Certificate
Open/closed book: Closed Book
Duration: 30 minutes
Questions: 20 Multiple Choice Questions
Pass Mark: 13/20 (65%)
Available Languages: English
ITIL® 4 Practitioner: Service Configuration Management Official Training eLearni
Notification of access will emailed directly by PeopleCert® providing full details how to access the course. A device with internet connection, video and audio capability will be required.