ITIL® 4 Practitioner: Monitoring and Event Management Official Training eLearning Course.
This is the Official PeopleCert® eLearning course, crafted and delivered by the creators of ITIL® - the course and exam all in one bundle!
eLearning
Discover our ITIL 4 Practitioner: Monitoring and Event Management course
- Interactive
- Self-paced
- Device-friendly
- 2-3 hours of content
- Mobile-optimised
What's Included?
- 12-months 'on-demand' 24x7 access, providing a true Self-paced Experience.
- PeopleCert Official eBook, a valuable resource for exam preparation, and a go to Reference Guide.
- PeopleCert Official Learning Resource Kit including Learner Workbook and Quick Reference Guide.
- Interactive eLearning.
- Auto-marked sample papers.
- PeopleCert Exam voucher (inclusive of proctor valid for 12 months), schedule your exam at a time and location of your choosing.
- Quizzes, including Knowledge Checks.
Optional (included for free with PeopleCert Plus Membership):
- Official online mock exam replicating and experiencing the Actual Test Environment.
- Exam retake (known as Take2), offering a Second Chance at the exam if you don't get a satisfactory result on your first try.
What will you learn?
- Key concepts - Understand the purpose and key concepts of Monitoring and Event Management, highlighting its importance in proactively managing IT services and detecting events to ensure operational stability.
- Practice success factors - Learn about practice success factors (PSF) and key practice metrics, essential for evaluating the effectiveness and efficiency of Monitoring and Event Management in maintaining service health and performance.
- Practice processes - Explore Monitoring and Event Management processes, including key activities, and learn how to integrate them into your organisation's value stream to ensure timely detection and response to events.
- Roles and competencies - Focus on key roles within Monitoring and Event Management, and understand how to position the practice effectively within your organisation. Develop the necessary competencies for managing monitoring systems and handling events.
- Information and technology - See how Information and Technology can support and enable Monitoring and Event Management to deliver improvements, providing tools and systems for effective monitoring and event management.
- Partners and suppliers - Explore the role of partners and suppliers in Monitoring and Event Management, understanding how to collaborate effectively to enhance monitoring capabilities and ensure comprehensive event detection and response.
- The ITIL Capability model - Discover how the capability criteria support the practice's capability development, ensuring alignment with industry best practices and organisational requirements for effective Monitoring and Event Management.
- Practice success - Learn strategies for succeeding with Monitoring and Event Management and understand how it is supported by the ITIL guiding principles, ensuring the establishment of robust monitoring practices to achieve business goals and maintain service quality.
Exam Information
Prerequisites: ITIL 4 Foundation or ITIL 4 Managing Professional Transition Certificate
Open/closed book: Closed Book
Duration: 30 minutes
Questions: 20 Multiple Choice Questions
Pass Mark: 13/20 (65%)
Available Languages: English
ITIL®4 Practitioner: Monitoring and Event Management Official Training eLearning
Notification of access will emailed directly by PeopleCert® providing full details how to access the course. A device with internet connection, video and audio capability will be required.