ITIL® 4 Leader: Digital and IT Strategy (DITS) Official Training eLearning Course.
 
This is the Official PeopleCert® eLearning course, crafted and delivered by the creators of ITIL® - the course and exam all in one bundle!
 
eLearning
Discover our ITIL®4 Leader: Digital and IT Strategy (DITS) course
Interactive
Self-paced
Device-friendly
8-10 hours of content
Mobile-optimised
 
What's Included?
12-months 'on-demand' 24x7 access, providing a true Self-paced Experience.
PeopleCert Official eBook, a valuable resource for exam preparation, and a go to Reference Guide.
PeopleCert Official Learning Resource Kit including Learner Workbook and Quick Reference Guide.
Interactive eLearning.
Auto-marked sample papers.
PeopleCert Exam voucher (inclusive of proctor valid for 12 months), schedule your exam at a time and location of your choosing.
Quizzes, including Knowledge Checks.
 
Optional (included for free with PeopleCert Plus Membership):
Official online mock exam replicating and experiencing the Actual Test Environment.
Exam retake (known as Take2), offering a Second Chance at the exam if you don't get a satisfactory result on your first try.
 
What will you learn?
 
Crafting a Digital Vision and Strategy - Develop the skills to assess internal and external factors when crafting a digital vision and cross-organisational strategy. Gain a deeper understanding of the evolving landscape of modern service economies and why organisations need to adapt their strategies to stay competitive.
Assessing Digital Strategy - Explore the impact and importance of a successful digital strategy on overall business success. Learn how digital strategy affects the various aspects of the business and how it can drive innovation and growth.
Operationalising Strategy - Discover how digital and IT strategies integrate into the ITIL 4 service value system and align with guiding principles. Learn to implement strategies effectively across the service value chain and leverage ITIL 4 practices for strategic success.
Responding to Digital Disruption - Gain insight into how to strategically position organisations against digital disruptors to remain relevant in the market. Learn to assess digital readiness, leverage technology to enhance operational performance and increase customer satisfaction.
Strategic Risk Management in VUCA Environments - Acquire the skills needed to identify, evaluate, and manage risks and opportunities inherent in operating in volatile, uncertain, complex, and ambiguous (VUCA) environments. Understand the nuances of managing risks in a digital business model and develop strategies to mitigate potential threats.
Evolving Service Delivery Models - Explore innovative approaches to service delivery in the digital era. Learn to adapt service delivery models to meet customers' evolving needs and leverage digital technologies to enhance efficiency and effectiveness.
Driving Organisational Change - Master the art of driving organisational change through digital and IT strategies. Learn how to align organisational culture, processes and structures with digital transformation initiatives to foster innovation and agility.
Optimising Customer Experience - Discover techniques for optimising the customer experience through digital and IT strategies. Learn to leverage technology and data insights to personalise customer interactions, streamline processes and deliver exceptional services.
Cultivating Digital Leadership - Develop leadership skills that are tailored to the digital landscape. Learn how to inspire teams, foster collaboration and navigate complex digital challenges to drive organisational success in the digital age.
Exam Information
Prerequisites: ITIL 4 Foundation or ITIL 4 Managing Professional Transition Certificate, Training through an Accredited Training Organisation.
Open/closed book: Closed Book
Duration: 60 minutes
Questions: 30 Multiple Choice Questions
Pass Mark: 21/30 (70%)
Available Languages: English